Privacy and cookie policy

Collection of personal information

We collect information as an operational part of our website and services. On some Infortoldos pages we ask for personal information, such as your email address and name. Additional information may be requested by email in order to fulfil certain services you have requested.

Use of your personal information

Infortoldos uses the information collected to operate and improve its pages and services. These uses include providing you with more effective customer support; carrying out research and analysis to improve our products and services; and fulfilling contracted services. We also use your personal information to communicate with you. We may send certain mandatory service communications, such as information about service issues or security announcements.

Requests made through the website

When you send us a quote, contact, service or job application request, or a “We'll call you” request, we keep the details you provide: name, contact details, location, description of the request and any photos or CV you attach.

We also add to the request information about how you reached us:

• the page where you made the request;
• where the visit came from (a Google search, an ad, a newsletter or a direct visit);
• the pages you viewed during that visit;
• the type of device.

If you accepted analytics cookies, we also add:

• the date and source of your first visit;
• the number of visits;
• the identifier Google Analytics assigns to your browser.

This identifier lets us link the request to your previous visits to the website.

We use this information to answer your request, to forward it to the team in your area and to understand which channels bring us customers. We do not use it to send you advertising.

The request details are processed to answer your request, before any contract. Information about where the visit came from is processed on the basis of our legitimate interest in assessing our contact channels. Data linked to Google Analytics is only processed with your consent, which you can withdraw at any time in “Cookie preferences”.

Sharing your personal information

To run the website and answer requests, we use providers that process data on our behalf and only according to our instructions:

• the website hosting company;
• the email delivery service (Postmark);
• our request management application;
• Google (Google Analytics and Google Ads), only if you accept the corresponding cookies.

Some of these providers may process data outside the European Union. In that case, the transfer is made under the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission.

Except as described above, we will not share your information outside Infortoldos without your consent. However, our partners may use information for fraud detection. This allows them to detect fraudulent transactions more accurately. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to legal proceedings; (b) protect the rights or property of Infortoldos or our customers; or (c) act in the good-faith belief that such access is necessary for the personal protection of Infortoldos employees, customers or the public. We may also provide personal information as part of a corporate transaction such as a merger or sale of assets.

Security of your personal information

Infortoldos is committed to protecting your personal information. We use a variety of technologies and procedures to help protect your personal information from being accessed, used or shared.

Use of cookies

Cookies are small text files stored on your computer when you visit some websites. This website uses the categories below. Only the strictly necessary ones are used without your consent.

Your rights

The controller of your data is Infortoldos - Indústria e Fornecimento de Toldos, Unipessoal, Lda, tax number (NIF) 502827807, Rua de Santa Maria, Edifício Infortoldos, Armés, 2715-771 Sintra, Portugal.

You can ask us for access to your data, its correction or deletion, restriction of processing or portability. You can also object to processing based on legitimate interest. To do so, contact us at info@infortoldos.pt.

You also have the right to lodge a complaint with the Portuguese data protection authority, Comissão Nacional de Proteção de Dados (www.cnpd.pt).

Enforcement of this privacy policy

If you have questions about this privacy policy, please contact us using our form.

Changes to this privacy policy

From time to time we will update this privacy policy to reflect changes to our services and customer feedback. When we publish changes to this Policy, we will update the “last updated” date at the top of this page. If there are changes to how Infortoldos uses your personal information, you will be notified of the change by email. We recommend reviewing this policy periodically to stay informed about how Infortoldos is protecting your personal information.